Hi,
I'm having a frustrating issue with my msn email account that began a few days ago after installation of the latest round of Microsoft updates. Here are the particulars:
- Incoming emails to my msn account stay in the "inbox" folder for varying lengths of time, ranging from a few seconds to a few minutes. These emails are then moved to the deleted folder whether I open them first or not. However, they are not automatically deleted.
- Issue began a few days ago after the latest round of Microsoft updates were installed.
- This happens across multiple devices, including two PCs and a smart phone.
- I use Windows Live Mail as the client (part of Microsoft Essentials).
- The same issue happens in gmail. That is, I linked my .msn account to my gmail and the .msn messages go from the inbox to the "trash" folder in gmail automatically. Same with Thunderbird - the same sequence happens. It seems to me that the problem lies at a higher level than at the email client.
- I have removed my .msn account and added it again to Live Mail - it did not correct the problem.
- I have uninstalled Essentials 2012 and reinstalled. No correction.
- I then uninstalled Essentials 2012 and installed 2011 - no correction.
- I checked the rules area of Live - there are no rules recorded. To make sure, I hit the delete key multiple times in the rules area. No correction.
- I changed my .msn password - no correction.
- I checked my Outlook.com settings and could see nothing wrong there. I could not find any settings that dealt with moving inbox items to the deleted folder but it sounds reasonable that there is such a setting and that I am missing it.
Anyone have any suggestions? If there is a setting re: sending inbox items to the deleted folder, I would really appreciate very specific guidance in how to access those settings.
Thanks so much for your help.
Tom R.