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Ma. Camille T. replied on MicrosoftForum ModeratorHi MarzenaNowak,
Welcome to Microsoft Community forum and I am here to assist you in opening your emails on Windows Live Mail. Please be informed that the error message you have receive is a generic one which means that there is not enough memory that is why you cannot open the email. To troubleshoot this, follow the steps below:
1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)
2. Click Start, type CMD but do not press enter
3. You will see cmd.exe in the search results, right click on it and selectRun as Administrator - type your admin password if asked, and if UAC pops up asking premission, allow it
4. You should now see the command prompt, with the following displayed:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>
5. Copy the following (Ctrl+C)
esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"
Note: the "" are necessary
6. Right click in the command prompt Window, and selectPaste, so you now see the following:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"
7. Press Enter. esentutl will now defragment the Live Mail database file
8. Once done, you can close the command prompt, and restart the PC again
Let us know if this does not resolve your issue so we can continue our support.
Thank you.
I followed these instructions and now I can't even load Windows Mail.
Original title: A problem occurred ...