Hi all,
I have a problem with my Windows Live Mail, which is part of the Windos Live Essentials package. Sending a new email or replying to an email brings up an 'unexpcted error' after typing a few words. Receiving and reading emails is unaffected.
The screen grab of the error I get is below:
Image may be NSFW.
Clik here to view.
Clicking 'Continue' simply brings up an identical box, and another, and another...ad infinitem...I have to use Task Manager to close the email program or it just gets stuck in the loop.
The error details are below:
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18 July 2014 12:16:50
Version: 16.4.3528.331
OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1
Runtime version: 2.0.50727.5477
Shutdown started: False
Program: "C:\Program Files (x86)\Windows Live\Mail\wlmail.exe"
Memory Load: 24%
Total Physical: 8152 MB
Available Physical: 6191 MB
Total Page File: 16304 MB
Available Page File: 14154 MB
Total Virtual: 2047 MB
Available Virtual: 1535 MB
Available Extented Virtual: 0 MB
Unexpected Error Occurred
An unexpected error has occurred within the application.
System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
at WindowsLive.Writer.Interop.Com.IOleUndoUnit.GetDescription(String& description)
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.GetUndoUnitDescription(IOleUndoUnit undoUnit)
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.GetTargetUndoUnit()
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.get_CanUndo()
at WindowsLive.Writer.PostEditor.ContentEditor.get_CanUndo()
at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.UndoCommand.Manage()
at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.AggressiveManageCommands()
at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.simpleTextEditor_AggressiveCommandStateChanged(Object sender, EventArgs e)
at WindowsLive.Writer.PostEditor.ContentEditor.OnAggressiveCommandStateChanged()
at WindowsLive.Writer.PostEditor.ContentEditor.editor_AggressiveCommandStateChanged(Object sender, EventArgs e)
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.OnAggressiveCommandStateChanged()
at WindowsLive.Writer.HtmlEditor.HtmlEditorControl._mshtmlEditor_DisplayChanged(Object sender, EventArgs e)
at WindowsLive.Writer.Mshtml.MshtmlEditor.OnDisplayChanged(EventArgs ea)
at WindowsLive.Writer.Mshtml.MshtmlEditor.WindowsLive.Writer.Mshtml.Mshtml_Interop.IDocHostUIHandler2.UpdateUI()
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It was initially a Windows Live Essentials 2011 installation on which I tried to use the embedded repair function, but this didn't fix the problem.
Subsequently, I saved all the emails and uninstalled Windows Live Essentials 2011. I then installed Windows Live 2012. However, all my emails and settings were automatically found somehow and restored. I guess that the settings wern't deleted/uninstalled with
the rest of 2011?
So, I found the storage files in C:\Users\Mxxxxx Gxxxx\AppData\Local\Microsoft\Windows Live Mail and deleted the whole folder (and anythign else with a Windows Live name) and re-installed again.
Even with a clean install and no previous user data it is still doing it. I can't send or reply to any emails.
I've been told it might be a problem with the draft email auto-save and that the mail program might have a permissions problem with the storage file but how do I check that?...and why would it suddenly go wrong any way?
So does anyone have any idea how to fix this?