For investigation, please provide the information needed by answering the questions below.
·Have you received an error message when accessing your account using web browser?
· Does the incident happen on other Microsoft Hotmail Accounts on the same computer?
· Does the incident happen on a different computer?
· What are the exact error message that you've received?
...
If you have further clarifications, feel free to post back anytime.
I have this same problem using Windows Live email client to access my Charter email. Here are the answers to Garry_V questions:
. I do not get the error message when accessing my account using a web browser
. I do not access Hotmail accounts using Windows Live, so I do not know the answer to your question. I just removed my Hotmail account to see if that would help. To early to know if that helped.
. I got this error on my desktop, but did not get it when I tried on my laptop.
. ERR [IN-USE] account is locked by another session
Split from an
unrelated thread 