Hi , about a month ago I was locked out of my email address, I went through all the questions you asked, none of the security answers matched,, the email address used to retrieve a verification code no longer exists, after waiting one whole month to get back into my email account via producing an alternative email address and able to answer some other questions asked about my latest received and sent information i was told I could get back into my email account on 31st March, which was yesterday, today I signed back into my email address only to be advised that I needed to provide an activation or verifying or security code, can't remember which terminology which was used, I checked my alternative account , used the code only be told that the code had 5 numerals, the one I was sent had four so now I have been locked out of my account again for 30 days. Linked to my email address is my skype account so I can no longer use this service because all my contacts details are in there, there must be a better solution to this problem and why is it happening
Julie