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Why does WLM 2012 time out when trying to send at mobile.charter.net?

I get the following message:

A time-out occurred while communicating with the server.

Subject 'Time out test'
Server: 'mobile.charter.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: SMTP
Port: 587
Secure(SSL): Yes

The IMAP server at mobile.charter.net works OK. The SMTP server works fine with Thunderbird. It worked for several months with WLM until recently, the last couple weeks. It was failing at home where the ISP is Charter and away where the ISP is Comcast.

I'm ready to export all my local folders to Thunderbird and uninstall WLM. I tried uninstalling WLM, hiding its data that's in the AppData folder and reinstalling. It still times out.

I checked  other posts with the same problem from 2 or 3 years ago and there was never a possible solution.

Rajah


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